As a consumer, you have the right to withdrawal within 14 days of receiving your order. The withdrawal period expires 14 days after the day the customer receives their order. If a customer has ordered multiple items in one order but they are delivered individually, the withdrawal period will start counting from the day the customer receives the last item.
If you wish to exercise your right of withdrawal, you must notify MATE to withdraw from the purchase by contacting our Customer Support team within 14 days of receipt of the order. We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
Customers cannot withdraw from or cancel the order by denying receipt of the order. If you deny delivery, the delivery and return cost will be deducted from the refunded amount.
