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MATE Support

How-To

Need Instructions and inspiration on how to tweak your MATE settings to perfection? Please check out our HOW-TO Videos below.

Welcome to your new mate bike

Battery & Key

Brakes

Saddle & Seatpost

Rear Rack & Mudguards

Fork

Tires, Pedals & Chain

Display

Throttle

Gears & Derailleur

Reflectors & Lights

Controller

Do you prefer talking to us directly?

Do you have a specific question or need 1 to 1 support from a member of the MATE team? Email us at supportuk@mate.bike

MATE Assistance

So you’ve ridden your MATE and are starting to wonder if some settings are correct? Look no further and check out our MATE Assistance.

Drag for more

ONLINE SUPPORT

Get more help online