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Mate Support

MATE Assistance

Flat tire? Lights not working? Looking for easy solutions? We’ve Got You Covered!
Please take a look at the most common issues and easy troubleshooting steps that will get your bike back on the road!

If none of our troubleshooting steps or advice help in resolving your issue, please contact our Customer Support Team on supportuk@mate.bike

Mechanical

Wheels and tires

Mudguards

Handlebars & fork

Gears

Folding mechanism

Brakes

Electrical

Pedal Assist (PAS) & Throttle

Lights

Display & Power

Charger

Battery

Error codes

ONLINE SUPPORT

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