Congratulations on becoming a MATE owner. On this page you will find instructions on how to assemble your MATE along with tips on how to configure the bike for optimal performance.
When it comes to guidance on how to assemble, maintain, ride etc. your MATE there are 3 official sources you can get information from:
MATE owners manual
MATE Assistant (an app to register your bike – you can download it by scanning the QR code that comes with the bike OR register it here)
MATE Support – the website you are currently browsing
Any additional sources you come across are not officially associated with MATE.
MATE.Bike is not responsible for any damages incurred by customers following instructions from any unassociated sources.
Get to know your MATE
In your owners manual you’ll find a breakdown of the components making up your MATE (extra parts and perks are not listed). Before you start assembling the bike we recommend you check that all parts are in the box and not damaged.
Below you can see the list of components – please check against this list and your order invoice to make sure all parts are there. Once confirmed you’re ready to start assembling your bike.
Assembling your MATE
Detailed instructions on how to assemble your MATE can be found in the owner’s manual pages 13-19.
In case you’ve lost the manual please contact Customer Support so a new one can be sent to you.
For video support please see our HOW-TO videos.
How do I charge my MATE?
Find help and advice on how to ensure the proper use of your battery and charger here.