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Battery care & initial charge procedure

How to balance the a new battery’s cells to maximize range:

For a new battery, perform the below for your first 3 rides/charges. The steps can be actioned regardless of how far you have ridden or the amount of battery that you have used:

  • Charge the battery outside of the bike and leave it on the charger up to 4 hours after the light has turned green but no longer than 8 hours with a 4/5A speed charger and 12 hours with a 2/3A charger.
  • Disconnect the charger from the outlet first then from the battery
  • Ride the bike like normal using the pedal assist and throttle (if you have one).
  • It is ok to discharge only part of the battery or all of the battery before the next charge is performed
  • Repeat steps 1-3 for 3 rides only.
  • You can use your MATE normally after this has been performed.

When to perform cell balancing:

  • When you first receive your MATE or a new battery
  • If you have stored the battery for long-term
  • If you experience a loss in range or charge amount
  • To be proactive you can perform this monthly but NO more than one time per month.

Know how to keep your battery in good condition and safe:

  • Never leave the battery on the charger longer than specified.
    • You can leave the battery on the charger up to 4 hours after the light has turned green but no longer than 8 hours with a 4/5A speed charger and 12 hours with a 2/3A charger.
  • Never leave the battery unattended while charging.
  • Never charge the battery when it is cold, be sure to always charge the battery at room temperature.
  • Let your battery cool down after a charge before you use it.
  • Let your battery cool down after you have used it before you charge it.
  • Try not to “Top Off” charge every ride, it is better to discharge the battery between 20%- 60% before recharging.
  • When storing the battery always leave it with at least 70% charge and check monthly.
  • When storing the bike for long periods of time, charge the battery back up to 70% every 3 months.
  • Before using the battery again, charge it completely.
  • Check your fuse condition regularly, replace if you see signs of carbon buildup

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