PAYMENT & FINANCING

Our payment and financing methods available
during the checkout process

Important information

Card Payment

You can pay by credit or debit card online and also when buying at the MATE Showroom in London. We accept all credit card and debit card payments via Visa, MasterCard including American Express through PayPal for which you don’t need to have an account.

Your credit card details are transmitted securely via an SSL-encrypted form. If you purchase your bike or accessories online by debit or credit card, the amount will be taken at the point of purchase.

Please ensure your card limit, as well as your daily and monthly transaction limit, are sufficient, otherwise, your order will not be successful.

At checkout select PayPal and scroll down and click the ‘Debit or Credit Card’ button and you can enter your card details.

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Klarna

Our partnership with Klarna brings you new ways to pay at checkout!

Here’s how it works:

Step 1
Add products to your cart and select “Klarna” when you check out

Step 2
Enter a few personal details and you’ll know instantly if you’re approved

Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay and
you can manage your orders and payments in the Klarna app.

Klarna FAQ

Take a look at the following frequently asked questions that you may have about Klarna before, during or after the purchase.

How does “Pay Over Time” work?

Spread the cost of your purchase into equal monthly payments with 0% interest for 12 or 24 months. Spread the cost is a promotional plan on the Klarna Account.

How do I place an order using Financing with Klarna?

Purchasing with Klarna Financing is simple. Add the product you wish to purchase to your basket and proceed to the checkout as normal. Then select the “Pay Over Time” payment method. This will start your application with Klarna Financing. You will then be asked to provide some basic information, followed by details required to check your eligibility. If you’re approved, your payment plan will be created and your order will be automatically placed with us. It’s a short application and you won’t have to leave our website.

What details do I need to provide when I make my purchase?

You will need to provide your name, billing address, email address and phone number, as well as some basic employment and bank details.

Will I be required to pay anything when I apply?

In some cases, Klarna may offer finance contingent on the applicant paying a portion of the balance up front. If this is the case, you will be prompted to make a deposit during the application flow.

If I purchase using Klarna Financing, will I pay interest?

Our interest-free offer means that you won’t have to pay interest. The monthly instalments will be collected automatically from your bank account via Direct Debit. Please ensure you have enough funds in your account to cover the repayment on your due date.

Am I eligible?

To be eligible for Klarna credit products you must be at least 18 years old and a UK resident. Your application approval is subject to Klarna’s review of your financial circumstances and a full credit search.

Will Klarna Financing affect my credit score?

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who supply Klarna with credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organisations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team.

What if I am late or miss a payment?

Your monthly payment must reach Klarna by the payment due date.

Klarna will also report information to credit reference agencies about the payments you make, and about any payments that you fail to make on time. Late or missing repayments may have serious consequences for you and cause you serious money problems. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future. If at any time you miss consecutive payments, Klarna may serve you a default notice requiring you to repay what you owe. If you fail to do so, Klarna may terminate the Agreement and assign or sell the debt to a
debt collection agency who will become responsible for recovering the debt themselves.

If you are having trouble making repayments, please get in touch with Klarna customer service via the support section of the Klarna app or via Klarna’s customer support page

Will I get an email confirmation

If you have selected the Klarna Financing option to pay for your purchase, Klarna will send you an email confirming your purchase details. The email will contain a link to Klarna’s online portal or to download the app, where you can manage your purchases with Klarna. It is essential that you provide
accurate information during checkout to ensure that you can receive Klarna’s communications.

Can I set up automatic monthly repayments?

During the Klarna Financing application you will be asked to set up a Direct Debit Mandate from your bank account. Klarna will draw your monthly instalments from your bank account automatically via this Direct Debit Mandate so you don’t need to do anything.

How long will it take until I receive my refund?

As soon as we have registered your cancellation or your return, we will credit the balance back to you or process a refund within the next 5 working days.

I purchased using Klarna and I would like to return it.

Please contact our support team at sales@matebike.uk or call 0203 950 0270 to process your return.
Once your return has been processed your Klarna Financing plan will be adjusted.

I still have questions about Klarna Financing.

Please visit Klarna’s customer service page for a full set of FAQs. Alternatively, you can contact Klarna via live chat from their website, by downloading the Klarna app or over the phone at 0808 189 3333.

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PayPal

You can select PayPal as a payment method prior to submitting your order. You will then be shown a PayPal window to enter your details. Your data is securely transferred using SSL-encryption.

You can pay by PayPal for all the products we offer, and there is no upper limit to the amount you can spend. If you purchase your bike or accessories using PayPal, your account will be debited at the point of purchase.

Please ensure that both your PayPal account limit and the credit limit of your PayPal payment method are sufficient, otherwise your order will not be successful.

 

PayPal Credit

Simply spend over £99 and you get 0% interest for 4 months on that purchase. The great thing is you’ll automatically get 0% for 4 months every time you spend over £99. 

It’s quick and easy to apply for PayPal Credit – all you need to do is complete a short application form and PayPal will give you a decision instantly. If approved and you accept, you’ll have a credit limit attached to your PayPal account to start using straightaway at thousands of online stores.

Learn more

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Splitit - 0% interest free instalments

Using Splitit, you can pay for your MATE bike in convenient monthly instalments.
And there’s no extra charges – you don’t need to pay a single penny more.
Paying through Splitit has multiple advantages for you:

– No credit checks.
– Always 0% interest. No hidden fees.
– No minimum order value.
– Up to 12 equal monthly payments.

Once your order has been placed with SplitIt, you will receive your bike as quickly as with any other payment method.

How does Splitit work?

SplitIt is a third party provider that simply charges your credit card in equal monthly instalments, using your own credit card (Visa or Mastercard). You pay nothing extra to receive 12 months 0% interest free finance.

So for example, if your new bike costs £1,500, your credit card will get charged 12 monthly instalments of £125. Each of our MATE bikes has a handy instalment guide

To ensure funding security, Splitit requests the pre-approval of the total purchase price against your credit card limit. With each monthly payment, the reserved amount on your card limit is reduced until the purchase is paid in full. The instalments appear on your bank statement as individual payments.

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Bank Transfer

Give us a call on 0203 950 0270 or email us on sales@matebike.uk telling us which bike you’d like (check stock on the website to avoid disappointment) and then we’ll make sure this bike is reserved for 48 hours to give you enough time to enable you make the payment.
Once we have confirmed your payment as received we’ll pack and ship your order as quickly as possible.

Hi-Fi Confidential Ltd
Bank: Lloyds 
Sort code: 30-92-45
Account Number: 00830332
IBAN: GB11LOYD30924500830332
BIC/SWIFT: LOYDGB21049
In your reference please put your Initials & Postcode

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Green Commute Initiative - Cycle to work scheme

Finance your dream MATE bike with the Green Commute Initiative bike-to-work scheme. Pick any bike you like, and pay with your gross wage to make big savings of up to 47%. Learn more

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CycleScheme - Cycle to work scheme

Finance your dream MATE bike with the Cyclescheme bike-to-work scheme. Pick any bike you like, and pay with your gross wage to make big savings of up to 39%.

We have a calculator for the Cyclescheme where you can find out your potential savings based on your salary. Learn more

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Cycle Solutions - Cycle to work scheme

Finance your dream MATE bike with the Cyclescheme bike-to-work scheme. Pick any bike you like, and pay with your gross wage to make big savings of up to 39%.

We have a calculator for the Cyclescheme where you can find out your potential savings based on your salary. Learn more

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MATE bike showroom

Give us a call on 0203 950 0270 or email us on sales@matebike.uk telling us which bike you’d like (check stock on the website to avoid disappointment) and then we’ll make sure this bike is reserved for 48 hours to give you enough time to come along to the showroom and make your payment and take your bike home the same day!

Our Showroom is located in Woolwich, East London.

Due to the current Covid-19 pandemic we are requesting all those coming into the showroom to wear a mask to protect our staff and other visitors.

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MATE X Splitit Payment example | matebike.uk
MATE X Splitit Payment example | matebike.uk
MATE X Splitit Payment example | matebike.uk

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