FREQUENTLY ASKED QUESTIONS
MATE bikes are covered by a 2 year return to base warranty
Standard delivery takes 3-5 working days for self-assemble bikes. For bikes that are pre-assembled we try to get them delivered within the same timeframe, however, depending on how busy we are it may add an additional day or two to the delivery.
You can see your order in the “Your Account” section of the website. You will also receive regular updates as to when your order is being processed, shipped and expected delivery date.
Currently we have the option to spread payments with PayPal credit, which allows you to spread the cost of the product over 3 or 4 payments. This can be done at checkout. We hope to have more options to make it easier for you to spread the cost of your purchase and will update the website as soon as these become available. Watch this space!
For any bike purchase, we offer free 30 days insurance with Pedalsure. more info
Please see our returns page for further information.
Our mechanics are busy throughout the day making sure our bikes are fully tested and safe for our customers. Any queries can be handled by our trained customer service staff via phone or email.