ORDER TRACKING

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

STEP 1

PLACE ORDER

Once your order is placed our team will start processing the order and you will notified at each stage of the order process.

STEP 2

ASSEMBLY

If there's Assembly selected at checkout then our trained technicians will start assembling your bike. If there's no assembly then your order will be shipped out and you will be notified.

STEP 3

ORDER TRACKING

We use well known couriers who know how to look after your items. Keep a lookout for a tracking code. For local deliveries we may use our bespoke MATE Bike Van, for which you will be notified.

Get answers to all your questions you might have.

We will answer any questions you may have about our online sales right here.

Monday to Friday from 9am to 5pm

CONTACT MATE BIKE

SEND US A MESSAGE

CONTACT INFORMATION

Unit 7, Common Wealth Buildings
Woolwich Church Street
London SE18 5NS

0203 950 027

sales@matebike.uk

Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.