Once your order is placed our team will start processing the order and you will notified at each stage of the order process.

If there's Assembly selected at checkout then our trained technicians will start assembling your bike. If there's no assembly then your order will be shipped out and you will be notified.

We use well known couriers who know how to look after your items. Keep a lookout for a tracking code. For local deliveries we may use our bespoke MATE Bike Van, for which you will be notified.