This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free delivery on orders over £50

Privacy Policy

Last updated: June 23 2020

MATE Ebike UK Ltd. (“us”, “we”, or “our”) operates the website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible on this page.

What personal information do we collect for what purpose and legal basis of processing?

When you visit our website, we collect information about your use of the website, such as what type of browser you use, what search terms you use, your IP address including your network location, and information about the device you use to visit the website. We also collect information about what goods and services you click on and add to the basket. The information is collected, among other things by using cookies when you consent to it via our cookie banner.

The purpose is to compile statistics so that we can analyze how our customers use and move on our website so that we can optimize the user experience and the website’s function; to provide you with suggestions for products that we believe you may be interested in on our website; and to promote our products to you, including through Facebook and Google, as well as to improve the security of our site.

The legal basis for the processing is the EU Personal Data Regulation Art 1, point A.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, method of payment, information about the time of purchase (“Personal Information”).

The purpose is that we may establish you as a customer and deliver the products you have ordered and otherwise fulfil our agreement with you; and be able to manage your rights to return and advertise; to prevent fraud and that we can comply with legal requirements for accounting.

The legal basis for processing is the EU Personal Data Regulation Art .1 (b) (, c ( and f (

When you sign up for our newsletter, we collect information about your name, email address, IP address and possibly mobile number. We also collect information about when you signed up for the newsletter, when you unsubscribe, as well as where and when you opened the newsletter.

The purpose is to be able to deliver newsletters to you, to compile statistics for optimizing the newsletters and for marketing our services, and being able to document your consent to receive the newsletter.

The legal basis for the processing is the EU Personal Data Regulation Art. 1, point f.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Behavioral Remarketing

MATE Ebike UK Ltd. uses remarketing services to advertise on third party websites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.


This website uses Google Analytics, a web-based analysis tool by Google Inc.

We may collect information about your computer (including your IP address, operating system or browser type) and how you engage with our website (visit dates, duration, what you purchased…) in order to create reports and improve our website, and for Google to serve you relevant ads on the internet in case you are opted in (so-called “re-targeting”). The statistical data that we collect, which is about browsing actions and patterns, does not allow us to identify individuals. It is anonymous.

Google Analytics uses first-party cookies to track users’ interactions with our website. Those cookies contain information that is transferred to your computer. You can opt out of Google Analytics without any effect on your user experience on our website. This can be done via a setting in your internet browser. For more information, visit this Google page.

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:

Google also recommends installing the Google Analytics Opt-out Browser Add-on – – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page:

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook:

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:

Legitimate interests during the process

As mentioned above, our processing of your personal data is partly based on the balancing rule in Article 6 (2) of the Data Protection Regulation. We have weighed our legitimate interests in conducting marketing, improving the website, security and preventing fraud and your interests to ensure that your interests or fundamental rights or freedoms do not exceed our interests. If you would like more information about the trade-off we have made, you can contact us at the address below.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Receivers of personal information

Information about your name, address, e-mail, telephone number and order number and specific delivery requests will be passed on to PostNord, GLS or another carrier responsible for the delivery of the purchased goods to you. In the case of purchases of goods that are not in our own warehouse, the said information may be disclosed to the manufacturer or importer of the product concerned who will, in such case, deliver the goods.

Personal information may be disclosed to public authorities if we are required to do so by law, or to the police on suspicion of offenses or as part of the investigation of specific offenses. Information about a purchase, including who made the purchase and where the item was delivered, can be disclosed to the card issuer if the cardholder informs that the card was misused in connection with the actual purchase.

Your rights

In order to create transparency about the processing of your information we, as a data controller, must inform you of your rights. If you want to make use of your rights, please contact us. You will find our contact information below.

You have the right to be informed, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal data and recipients of information if any, as well as information about where the information came from. You also have the right to receive a copy of this information.

The right to rectification

You have the right to have the incorrect personal information about yourself corrected.

The right to delete

In some cases you have the right to have all or some of your personal data deleted by us, for example if you revoke your consent and we have no other legal basis to continue processing. To the extent that continued processing of your information is necessary, e.g. for us to comply with our legal obligations, or for legal claims to be established, enforced or defended, we are not required to delete your personal data.

The right to restrict processing to storage

In some cases, you have the right to restrict the processing of your personal data to storage only. In that case, we may only process the information with your consent or with a view to establishing, asserting or defending a legal claim.

The right to data portability

In some cases, you have the right to have personal data that you yourself have provided to us, provided in a structured, commonly used and machine-readable format and you have the right to transfer this information to another data controller.

The right to object

You have the right at any time to object to our processing of your personal data for the purpose of direct marketing, including the profiling that may arise.

You also have the right, at any time, for reasons relating to your personal situation, to object to the processing of your personal data which we undertake on the basis of our legitimate interests.

The right to withdraw consent

You have the right at any time to revoke the consent you have given us for a given processing of personal data.

Right to complain

You have the right at any time to lodge a complaint.

Business Transaction

If MATE.BIKE INTERNATIONAL IVS is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Denmark and choose to provide information to us, please note that we transfer the information, including Personal Information, to Denmark and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us.

If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.