Self Assembly Option
The self assembly of the Mate X is relatively simple and comes complete with step by step instructions you can view on your smart device by scanning the QR code on box for your bike. In the self assembly you will be required to install the front wheel, handlebar, one pedal and ensure that the bolts are tightened and gears are working correctly before use. Please see the link below for the “how to videos” giving an in-depth and detailed overview of the build procedure.
At matebike.uk we understand that not everyone is comfortable assembling their own bike. For this reason we can provide a pre-assembly service for you. Our service partners, handlebars (www.handlebars.io) will build, test and safety check the bike before it is dispatched to you. This hassle free service means that when you get your bike out of the box, all you will need to do is unfold the handlebar column (one click mechanism) and unfold the pedals (one click mechanism) and away you go. Our trained mechanics will also charge your battery as well to ensure you can get a full ride straight out of the box. As part of this service, your bike will also be safety checked as follows:
OUR 16 POINT CHECK
At matebike.uk we do everything we can to make sure your brand new bike is in perfect condition and working order. After building each bike, we will give it a thorough 16 point check.
For further information please contact us and we will be more than happy to provide any additional information you need. Please note, adding the pre-assembly option to your order will add an additional 1-2 working days to your order. We will be in continual contact with you every step of the way to let you know how your order is progressing and when you can expect delivery of your new MATE bike.
(Please note, our technicians will fit the front and rear lights, horn, indicator, rear rack and fenders as part of this service. If you wish for any of these parts not be be fitted, please let us know)